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Community · Planned v1.0

Submit a case

Tell us about a structural pattern you encountered during a NZ residential transaction — an agency agreement clause that caught you out, a marketing script that felt misleading, a LIM or building report issue, a privacy breach, a commission dispute, a settlement problem. Every submission is anonymised before any publication. We publish patterns, not people.

What we are looking for

  • Structural patterns. Something an agent, inspector, agency, or process did that looks systemic — likely to have happened to others in similar circumstances.
  • Regional or context variation. If you saw something that differed across regions, agencies, or councils, that comparison is useful.
  • Outcomes. How the situation resolved — including complaints that were declined, withdrawn, or settled without admission.
  • Edge cases. Situations where existing guides on this site did not cover your case — tell us what was missing.

What we are not looking for

  • Naming individual agents, inspectors, solicitors, or other service providers. (We anonymise on receipt; please do not include names in your submission.)
  • Defamatory allegations against identifiable people.
  • Third-party personal information (other vendors, other purchasers, flatmates, neighbours) without consent.
  • Material subject to confidentiality agreements you have signed.
  • Matters currently before a court or tribunal where publication could prejudice proceedings.

What happens to your submission

  1. Receipt. Stored encrypted, access-restricted. You receive an acknowledgement within five working days.
  2. Anonymisation review. Names, addresses, distinctive property details, and any other identifying information are removed before the submission enters the case library.
  3. Pattern classification. We map the submission to an existing pattern (or flag it as novel). You may be invited to review the classification.
  4. Publication decision. Submissions are published only once anonymisation is complete and the pattern has corroboration across at least two independent sources. Some submissions inform research without being published individually.
  5. Withdrawal. You can withdraw your submission at any time prior to publication. After publication, you can request removal of identifying detail you did not previously flag.

Full detail: Moderation Policy.

Submit

The submission form opens with the v1.0 launch (planned Q2 2026). It will be a short structured form — context, pattern, outcome, documents optional, contact preference. Documents can be uploaded encrypted and are deleted after anonymisation.

Privacy and legal safeguards

  • Submissions are handled under the Privacy Act 2020. See the Privacy Notice.
  • Anonymisation is performed before any editorial processing.
  • We do not report individual submissions to regulators without your express consent.
  • Patterns aggregated from multiple submissions may form the basis of published research or regulatory engagement, always anonymised.