Seller journey · Stage 6 of 6
If things go wrong
Formal tracks for remedy exist, but they are slower and narrower than most sellers expect going in. The guides here describe what each track — REA, Commerce Commission, Privacy Commissioner, District Court — actually delivers, at what cost, over what timeframe. Choosing the right track early matters more than choosing an aggressive one.
REA complaints: the realistic outcome
The REA complaints regime read honestly. Which complaints are upheld, which are dismissed at triage, how long the process takes, and what the remedies do and do not deliver.
Release from the agency agreement
Cooling-off, mutual termination, and ending a sole agency early. When release is automatic, when it is negotiable, and when the commission clause follows you regardless.
Privacy Act breaches in a real-estate campaign
Unsolicited marketing messages, data passed to third parties without consent, open-home sign-in sheets. The Privacy Act 2020 regime and the Office of the Privacy Commissioner complaint track.